Get alert ID for updating existing alert status

#1

Hi,

Iā€™m using EVENT API V2 as part of our integration with PAGER DUTY and our internal system that knows how to alert product issues. As part of the integration, I creating new events. If our internal system detects that the problem has been resolved, I would like to update the alert status to resolved. To do this, I want to use this API (as you call it - ā€˜Update an alertā€™):

https://api.pagerduty.com/incidents/{id}/alerts/{alert_id}

I managed to obtain the incident ID by ā€œList incidents APIā€ as I filtered by the alert dedup key.
Now my question is such, do I have a way to get the alert id? I searched in your documents and found no way to get the alert id so I can update it to resolved.
Or do you have another way to update alert status to ā€˜Resolvedā€™ ?

Thanks!

#2

Hi Liron,

Thank you for reaching out to us. You can get the Ids for an incidentā€™s alerts with the https://api.pagerduty.com /incidents/{id}/alerts endpoint. However, you do not need the alert ID in order to resolve an event.

To make a resolve request for any incident, you only need the routing_key and dedup_key for the original event. This is explained in a bit more detail in our Events API V2 documentation.

If you have any further questions, please donā€™t hesitate to reach out.

Cheers,